If you’re planning to arrive in Istanbul through Sabiha Gökçen Airport choosing a professional and reliable pickup service is one of the most important decisions that can make your journey more comfortable and smooth. Air travel can be exhausting, especially after long hours on a flight or going through customs procedures. We understand that upon arrival, what you need most is a fast and comfortable transfer that takes you directly from the airport to your destination without delay or hassle. For this reason, we offer you a comprehensive pickup service that starts from the moment your plane lands until you reach your accommodation in Istanbul.
Welcome Pickup Service from Sabiha Gökçen Airport procedure
As part of the new regulatory procedures issued by the relevant authorities, a new system has been introduced to organize the reception of passengers arriving through travel agencies at Sabiha Gökçen Airport. Accordingly, the previous method of welcoming passengers with signs or banners inside the arrivals hall is no longer permitted.
Instead, passenger reception will now take place at a dedicated location inside the airport operated by the Turkish Travel Agencies Association, known as the Association Meeting Point. This area has been established to organize the reception process and make coordination between passengers and drivers clearer and more efficient.
Passenger Reception Process
When passengers arrive at the airport, the following steps are followed:
- Proceed to the Association building
Passengers are directed to the designated Turkish Travel Agencies Association building inside the airport. - Check in using the booking code
Each passenger has a QR code linked to their booking, which is scanned upon entry to confirm their arrival in the system. - Move to the Meeting Point area
After check-in, passengers proceed to the reception area inside the building. - Reception by the staff
Staff members at the Meeting Point welcome the passengers and verify their booking details. - Driver notification
The assigned driver is contacted and informed that the passenger has arrived. - Passenger handover to the driver
Once the vehicle arrives at the Association parking area, the passenger is escorted and handed over to the driver to continue the transfer.
Registering Reception Requests
All passenger reception requests must be registered in advance in the Association’s system through the official appointment system.
To ensure the process runs smoothly, the following information must be entered accurately:
- Flight number
- Number of passengers
- Driver details
Providing accurate information helps organize the reception process and prevents delays or confusion upon passenger arrival.
Updating Booking Information
If there is any change in the flight details or arrival time, the information can be updated in the system up to one hour before the scheduled reception time. After this time, modifications may no longer be possible.
Additional Information
To help partners understand the new reception point and procedures, explanatory videos will be shared with all partners. During the initial implementation period, any issues or difficulties encountered by passengers will be closely monitored and addressed quickly, while maintaining continuous communication with partners to ensure the process runs smoothly.
Arrival Procedures: What to Do When You Land?
When the passenger arrives at Sabiha Gökçen Airport, they are first directed to the TURSAB Meeting Point building located outside the airport. Upon entering, the passenger scans the QR code associated with their booking, which registers their arrival in the system.
After that, the passenger proceeds to the Meeting Point area inside the building, where the reception team will be waiting. The staff welcomes the passenger, verifies the booking details, and then contacts the assigned driver to inform them that the passenger has arrived.
Once the vehicle reaches the Association’s parking area, the passenger is escorted and handed over to the driver to continue the transfer to their destination.
Waiting Time and Policies
We understand that airport procedures can sometimes take longer, whether due to long lines at customs or baggage claim. Therefore, we ensure that our vehicle will wait for up to one and a half to two hours maximum. This flexibility gives you enough time to deal with any unexpected delays without worrying about losing your transportation.
If you know you might be delayed for longer, please contact us directly via WhatsApp or phone. We will be ready to arrange another vehicle to arrive at the right time, ensuring that you don’t face any inconvenience or unnecessary delays.
Private Delivery Features
You will be transported from the airport to the hotel by Mercedes Vito or Sprinter as needed, which are considered the best transportation options available. Here are some of the features of private transportation:
- Comfort and Privacy : Every guest enjoys a comfortable and private journey. The van allows you to enjoy privacy during the journey, making it a relaxing experience after a long journey.
- Spacious : Mercedes Vito cars provide enough space to accommodate your bags and luggage. However, if you have more bags than you have informed us, we can arrange an additional car to meet your needs.
- Professional Driver : Our drivers are professionally trained and know the city’s roads well. They will ensure that you reach your destination safely and on time, reducing any stress you may feel during the journey.
- 24/7 Service : We know that flights can be delayed, so we offer 24/7 service. No matter what time you arrive, someone will always be waiting for you.
- Transparent prices : When you book with us, the prices are clear and there are no hidden fees. You can pay the fare in cash to the driver or through a bank transfer in Turkish Lira.
- Flexible Payment Options: We offer flexible payment options to suit your needs. You can pay the driver in cash upon arrival, or you can choose to transfer the money to our bank account in Turkish Lira. Currently, there is no option to pay by credit card or online, but we are always striving to improve our services and provide more options in the future.
Important notes
Special Arrangements for Emergencies
If you encounter any issue, such as a significant delay at the airport or difficulty in finding our staff, we ask that you contact us immediately. We understand that these situations can occur, and we are committed to providing a replacement vehicle for you as quickly as possible. Not showing up after we have prepared a vehicle causes a loss for us, so we do our utmost to ensure a fast and flexible service that meets all your needs.
We kindly request that you do not try to reach your hotel or residence in any other way if you cannot locate our staff. Sometimes, our representative may need to step away briefly to attend to an emergency or assist another guest, so we ask for your patience while you wait near the “7 Stars” sign until they return.
Notes on Pricing and Service Hours
Our services are completely transparent regarding pricing, and we always strive to provide the best value for your money. However, we would like to clarify a few points to ensure you have a full understanding of our service conditions:
- Night Service Charges: If your arrival time at the airport is between 12 AM and 9 AM, there may be an additional charge of $10. This is because most drivers operate outside their regular working hours during these times, requiring extra effort to provide the service.
- Excess Luggage: If you have more luggage than you initially informed us about during the booking process, you may need to hire an additional vehicle for the extra bags. Please let us know in advance about the number of bags to avoid any delays or inconvenience.
Tips for a Smooth and Comfortable Experience
- Contact Us Immediately: If you encounter any difficulties or delays, do not hesitate to reach out to us via WhatsApp or phone; we are here to support you and provide assistance.
- Find Our Staff: Look for the “7 Stars” sign when you arrive at the reception area, as it clearly indicates where our team will be located.
- Patience While Waiting: Sometimes, it may take a few minutes for our staff to return if they had to step away briefly, so please be patient until they connect with you.
In Conclusion: A Memorable Experience from the Moment You Arrive
We always strive to provide the best pickup service from Sabiha Gökçen Airport to ensure you have a comfortable start to your journey in Istanbul. Our team works with precision and dedication to offer an unforgettable travel experience filled with comfort and ease. We know that your first impression of the city begins the moment you arrive at the airport, and we do our utmost to make that moment a positive experience that stays in your memory.
Thank You for Your Understanding and Support
We appreciate your trust in us and hope to always meet your expectations. We are at your service to ensure that you arrive safely and comfortably at your destination. We look forward to welcoming you to Istanbul and wish you a pleasant and safe stay!
You can also fill the form in order to book a private transfer for you
Have you made your decision? It’s time to book your private airport transfer service in Istanbul!
The process is very simple. Just follow the instructions while filling out the appropriate booking form. Once you complete the process,
our team will contact you directly via WhatsApp.