Below are the quick answers to some of our most frequently asked questions.
Can I request a discount on the prices listed on the website?
Our prices, compared to other companies on the internet, are among the cheapest available. We always try to offer luxury cars without additional cost increases, but not always.
We always strive to provide the best price available in the market, and sometimes we may offer discounts to returning customers if there is a request for a discount.
However, we prefer not to request any discounts in order to make it easier to find a good car quickly.
We deal with at least 500 cars spread across Istanbul, and not insisting on a discount helps us find a suitable car for you promptly.
This avoids potential delays that can sometimes occur when arriving at the airport. Requesting a discount may make it more difficult to find a suitable car and could take more time.
Why might we sometimes find cheaper prices than those listed on your website?
It’s not unusual to see lower prices on social media than those listed on our website. However, before focusing on the price, it’s important to check the quality of these ads. Most of these offers come from individual drivers who own their cars and are advertising independently. When dealing with one of these ads, keep in mind that the advertiser may own only one or at most three cars. This limited availability can impact your transfer plans, as any delay could affect your journey.
In contrast, we have a network of over 500 vehicles spread across Istanbul, which enables us to provide you with a car promptly whenever you need it. You can also choose the type of vehicle, whether it’s a standard transfer or a luxury option such as a Mercedes Maybach for airport pickups. We offer a variety of options, though prices vary between a Mercedes Vito and a Mercedes Maybach. Additionally, we often upgrade to a Mercedes Vito VIP without additional cost.
All these differences between our services and these ads come at an additional cost of no more than $5.
When should I book my transfer service?
It is always preferable to make a reservation 24 hours before the request, so that we are aware of your reservation and have a car allocated to you. However, if you have arrived at the airport, there is no harm in contacting us, as we can provide a car for those arriving at most times.
What payment methods are available?
After you arrive at the arrival area, you must pay the delivery fee in cash or bank mobile, as we do not accept card payments.
You can pay in Turkish lira or dollars.
In case you have an online booking on Viator there wont be any payment requested.
What is the procedures to be followed if I am late at the airport?
We ask the honorable gentlemen to inform us if it is possible that their stay at the airport may exceed an hour, as in most cases we will be forced to impose an increase on the agreed-upon delivery price of 5 or 10 dollars in the event that your presence at the airport continues for more than an hour without Contact us to inform us about the situation you are facing. The reason for this addition is that the car allocated to you may have been allocated to deliver the last one, which forces us to bring another car to you, which requires an increase in the fare.
We are forced to send the car allocated to you for another delivery in this case because sometimes we receive delivery requests from the airport and the reservation holder does not provide us with anything that causes us a loss, because we do not ask the brothers to pay a fee for the delivery.
If you want a Mercedes Vito to be customized for you and to wait for you in a private manner for a period between one and a half and two hours, we will ask you to transfer Raboun to us for half the delivery fee.
What if I give the driver a larger amount than the requested amount and the driver doesn't have any left to return?
We always advise our dear brothers to provide the amount required for delivery only, without any increase or decrease. We do not ask for any additional amount after delivery, except in exceptional cases. If the driver requests any additional amount, you can contact us.
However, if you have $100, for example, and the driver has nothing left to return, we advise you to go to an exchange shop close to your area. In the event that there is no money exchange shop available and no one is available to provide money exchange and you are forced to give the driver $100, we advise you to inform us by direct contact or sending a message. We are waiting for a response from us while the driver is present to confirm that the driver received the additional amount. If we do not have any knowledge or news that the driver was given an additional amount, then we, for our part, will investigate the matter, but we disclaim all responsibility.
What is required if there was a delay or cancelation on the flight or couldn't meet with the representative?
If you have any emergency (you were late at the airport, you were unable to find the representative) or any other matter, we ask you to contact us, whether via WhatsApp or call.
We are sending a private car to you, and your failure to come will cause a loss to our company.
What is the procedure if something is missed inside the car
We advise our customers to be careful when putting bags in and taking them out of the car and not to leave any of their belongings because the car is used for many deliveries in one day, as we pledge to return any item that is found that was lost (if it is found), but we disclaim all responsibility.
Does the transfer fee include any extra services?
The transfer service only include the transfer agreed on and no extra services.
“If there is a request for a stop at a restaurant or shopping center during the transfer, there will be an additional fee, and the fee will be determined based on the waiting time and the location of the restaurant or shopping center.
However, if you wish to personally welcome a guest of yours and want us to drive you to the airport, there will be an additional fee for the airport transfer, which will be determined based on your location.”
Is there any additional fee?
We wont ask for any additional fee, only if there is any special request other than the random transport, then an additional fee will be applied.